IW Estores™

The IW eStores technology platform is at the core of our
IW Automate marketing support and ecommerce solutions. With advanced functionality for online ordering, production management, fulfillment, tracking and reporting, it’s the technology that enables InnerWorkings to easily create and deploy branded self-service sites for your customers, employees and partners to order customized marketing materials, business identity products and branded promotional items. Our customer and employee rewards programs and on-demand print procurement and management solutions are also built on top of the IW eStores platform. And with hundreds of live deployments you can be assured that IW eStores is a highly reliable and battle-tested system for supporting your critical marketing support and ecommerce applications.

InnerWorkings eStore Functionality

• Store template: Fully customizable to closely match any brand identity. From fonts to colors to design, the client has control over the template’s look and feel.
• Products page: Product categories with drill downs to details such as price, quantity, color, size, close-up views and "Add to Shopping Cart." For certain business applications, products can be aggregated in kits.
• My Account page: A password-protected area of the site to retrieve saved information and expedite check-out.
• Help page: Offers IW Store users information on relevant customer service topics and dedicated customer service via telephone.
• Shopping cart: Summary information on pending orders, including estimated shipping and handling. Handles POs for business-to-business applications.
• Dynamic printing: Print-ready PDF proofs are available on-the-fly for your use.
• Order history: A summary of orders and their status is available on the user home page.
• Real-time order processing: Orders are directed to the appropriate supplier for quick turnaround.
• Email alerts: email confirmation of orders and notification of shipping.
• Flexible business rules: enables order approvals by both traditional standards as well as highly-custom options for multiple layers of approval.
• Digital asset repository: enables easy storing and updating of important content.

Many of our customers utilize their eStore as a supplement or alternative to their printed catalogs. Customers and employees can access the site from anywhere with Internet access. It makes it easy to project a consistent, professional image and maintain your brand identity on merchandise and printed materials. And, perhaps best of all, InnerWorkings can expertly handle all the potentially complex aspects of order fulfillment and reporting.

With an IW eStore, you maintain central control over all order activity. Integrated real-time order activity reporting tells you what’s being ordered and who’s doing the ordering. InnerWorkings can streamline order processing while improving communications, reducing errors and producing faster order cycle times. Your organization’s authorized users can place orders for all the products you need to run your business — business cards, stationery and envelopes, marketing and sales materials, and office or promotional products.